FAQs

How can I request a quote? 

You can either complete the form under the ‘Contact Us’ section or you are welcome to email us directly at wildheartsplayco@outlook.com. 

Which payment methods do you accept?

Currently we are only accepting bank transfers.

How can I secure my booking?

Once you have responded to the quote by email, we will send you the invoice to confirm. 
Please note: - We do not hold dates until the proof of transfer has been provided. 
- A 50% deposit is required to secure the booking and is non-refundable. 
- The remainder of the invoice is due 7 days prior to the event date. 

What happens if my event is cancelled? 

We do not charge a cancellation fee however upon booking there will be a 50% non-refundable deposit included in the price.

Where do you service? 

We offer delivery to Geelong, Surf Coast and the Bellarine Peninsula.

The cost of delivery will be provided on enquiry and will be dependent on location.
We are totally open to working at events outside these areas however this will come at an additional cost and is subject to availability. 

What are the rules?

Our play equipment is recommended for children aged 5 and under.
No shoes or high heels. Unfortunately shoes and high heels damage our foam mats. We do provide a shoe rack for all of our spaces.
No food or drinks within the play spaces. A cleaning fee will be applied if there is food or drink on the equipment and your bond may not be returned if the equipment is  damaged. 
No face paint or glitter. Whilst we love a bit of glitter, unfortunately these products can permanently damage our equipment. 
Adult supervision at all times. 

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Don't worry, we will provide a cute sign to remind guests of these rules. 

Do we have to clean up?

No way!
We want you to relax and enjoy the time with your little ones. We always do a deep clean of the equipment after every event to ensure it is perfect for the next party. 
We only ask that the equipment is kept in the same condition that it was delivered.